Tickets
Create cusomizable tickets with ease/
Last updated
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Create cusomizable tickets with ease/
Last updated
Was this helpful?
Install Waya on your server by going to .
Run the /config command and go to the Starboard tab.
Set a #category channel. ()
Configure anything as you want, when you're unsure what something does, read below.
🎉 Done!
Warning: There is a 50 channel limit per category, please use ticket threads or no_category if you exceed this.
Change the category or channel where tickets should be created at.
#category - Creates a channel in a category.
#channel - Creates a private threat on any text based channel.
no_category - Creates a channel on top of the channel list.
Require bot permissions in the ticket channel/category:
ViewChannel, SendMessages, ReadMessageHistory, SendMessages, AttachFiles, EmbedLinks, AddReactions, UseExternalEmojis, ManageMessages
Assign a specific staff role that grants access and triggers notifications for new tickets. This role will automatically get the ManageChannel permission.
Delete the ticket when the creator leaves the server.
Modify the placement of newly created tickets relative to existing ones, determining whether they appear at the top or bottom of the list.
Require your staff members to provide a reason when closing a ticket.
Chose how new tickets should be named.
Username: #ticket-mwlica (Inappropriate usernames may result in removal from discovery)
User Id: #ticket-821472922140803112
Random: #3hvyag
A few useful commands for managing tickets.
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Make it a requirement for members to include a reason when creating a ticket.
Create a dedicated channel to keep track of ticket closures and let staff members add a reason when closing a ticket.
Generate a .html file that captures and preserves all messages exchanged within the ticket. This file is automatically saved and persists even after the ticket is deleted. It is sent to the ticket logs and shared with the ticket creator.
Customize your whole ticket's message embed for the claimed and unclaimed state! Modify the title, description, thumbnail, image, and even the embed color.
Change the emotes at both the Claim and the Close button. This can be any default Discord emote or a custom emote from the same server.
